Shipping policy

Effective Date: April 5, 2026

1. SHIPPING DESTINATION

We currently ship to addresses within the United States only. We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories at this time.

2. FREE SHIPPING

We offer FREE standard shipping on all orders — no minimum purchase required.

Free shipping applies to standard delivery only and does not include:

Expedited or express shipping upgrades
Installation or white-glove delivery services
Special handling fees

3. ORDER PROCESSING TIME

Processing Time: 1–3 business days (Monday through Friday)
Orders placed before 5:00 PM EST are processed the same business day
Orders placed after 5:00 PM EST or on weekends/holidays are processed the next business day
During peak seasons (holidays, sales events), processing may take up to 5 business days

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

4. ESTIMATED DELIVERY TIME

Standard Delivery: 5–10 business days after shipment

Total estimated time from order to delivery: 6–13 business days

Note: Delivery estimates are not guaranteed. Actual delivery times may vary based on carrier capacity, your location, and other factors outside our control.

5. ORDER TRACKING

Once your order ships, you will receive an email containing:

Your tracking number
A link to track your shipment in real time

If you have not received tracking information within 5 business days of your order, please contact us at support@rodigy.com.

6. SHIPPING DELAYS

Rodigy is not responsible for shipping delays caused by:

Carrier operational issues or capacity constraints
Severe weather conditions or natural disasters
Federal holidays or peak shipping seasons
Incorrect or incomplete shipping addresses provided by the customer
Customs or regulatory holds (if applicable)

We will make reasonable efforts to notify you of significant delays.

7. INCORRECT SHIPPING ADDRESS

It is the customer's responsibility to provide a complete and accurate shipping address at checkout.

If an order is returned to us due to an incorrect address, the customer will be responsible for re-shipping costs
We are not responsible for packages delivered to an incorrect address provided by the customer
Address changes can only be made before the order has been shipped — contact us immediately at support@rodigy.com

8. DAMAGED OR LOST PACKAGES

Damaged Packages: If your package arrives visibly damaged: