Privacy policy

Privacy Policy

Effective Date: April 5, 2026 Last Updated: April 5, 2026

At Rodigy ("we," "our," or "us"), accessible at rodigy.com, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. INFORMATION WE COLLECT

We collect information you provide directly to us and information collected automatically:

Personal Identifiers:

  • Full name, email address, phone number
  • Billing and shipping address
  • Account credentials (if applicable)

Transaction Data:

  • Products purchased, order history
  • Payment method type (we do not store full card numbers)
  • Transaction IDs processed via Shopify Payments

Device & Technical Data:

  • IP address, browser type and version
  • Operating system, device identifiers
  • Time zone, language preferences
  • Referring URLs and exit pages

Behavioral Data:

  • Pages viewed, time spent on site
  • Clicks, scrolls, and interaction patterns
  • Search queries on our site

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

  • Order Processing: To fulfill, manage, and communicate about your orders
  • Customer Support: To respond to inquiries, disputes, and refund requests
  • Fraud Prevention: To detect, investigate, and prevent fraudulent transactions
  • Site Improvement: To analyze usage patterns and improve user experience
  • Marketing & Advertising: To serve relevant ads via Google Ads and remarketing (where permitted by law)
  • Legal Compliance: To comply with applicable laws and regulations
  • Security: To protect the integrity of our platform and users

3. LEGAL BASIS FOR PROCESSING (GDPR)

For users in the European Union or European Economic Area, we process your personal data under the following legal bases:

  • Contractual Necessity: Processing required to fulfill your order and deliver services
  • Legal Obligation: Compliance with applicable laws (e.g., tax, consumer protection)
  • Legitimate Interests: Fraud prevention, site security, and business analytics
  • Consent: Where you have explicitly opted in (e.g., marketing emails, cookies)

You may withdraw consent at any time without affecting the lawfulness of prior processing.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, and similar tracking technologies to enhance your experience and deliver targeted advertising.

Types of cookies we use:

  • Essential Cookies: Required for the website to function (e.g., shopping cart, session management)
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
  • Advertising Cookies: Used to deliver relevant ads and measure campaign performance (e.g., Google Ads, remarketing pixels)
  • Preference Cookies: Remember your settings and preferences

Cookie Duration:

  • Session cookies expire when you close your browser
  • Persistent cookies may remain for up to 24 months

Managing Cookies: You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

Opt-out resources:

  • Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
  • Ad Personalization: https://adssettings.google.com
  • Industry Opt-out: https://www.aboutads.info/choices
  • Network Advertising Initiative: https://www.networkadvertising.org/choices

5. GOOGLE ADS & REMARKETING

We use Google Ads, including remarketing and conversion tracking features. This means:

  • Google may show Rodigy ads to you on other websites after you visit rodigy.com
  • Google uses cookies (such as the DoubleClick cookie) to serve ads based on your prior visits
  • We use conversion tracking to measure the effectiveness of our advertising campaigns
  • Data collected through Google Ads may be processed by Google in accordance with their Privacy Policy

We do not share personally identifiable information with Google for advertising purposes.

To opt out of Google's use of cookies for advertising: https://adssettings.google.com To opt out of third-party vendor use of cookies: https://www.aboutads.info/choices

6. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share your data with:

  • Payment Processors: Shopify Payments (PCI-DSS compliant) to process transactions
  • Shipping Carriers: To fulfill and deliver your orders
  • Analytics Providers: Google Analytics for site performance analysis
  • Advertising Platforms: Google Ads for marketing purposes (non-PII only)
  • Legal Authorities: When required by law, court order, or to protect our legal rights
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

All third-party service providers are contractually required to protect your data and use it only for the purposes we specify.

7. DATA RETENTION

We retain your personal data for the following periods:

  • Order & Transaction Records: 7 years (for tax and legal compliance)
  • Customer Account Data: Duration of account + 2 years after last activity
  • Marketing Data: Until you unsubscribe or request deletion
  • Analytics Data: Up to 26 months (Google Analytics default)
  • Support Communications: 3 years from last interaction

After retention periods expire, data is securely deleted or anonymized.

8. YOUR PRIVACY RIGHTS

All Users:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete data
  • Right to Deletion: Request deletion of your personal data ("right to be forgotten")
  • Right to Opt-Out: Unsubscribe from marketing communications at any time

California Residents (CCPA / CPRA): Under the California Consumer Privacy Act, you have the right to:

  • Know what personal information we collect, use, disclose, and sell
  • Delete personal information we have collected from you
  • Opt-out of the sale or sharing of your personal information
  • Non-discrimination for exercising your privacy rights
  • Correct inaccurate personal information
  • Limit use of sensitive personal information

We do NOT sell your personal information as defined under the CCPA.

To submit a CCPA request, contact us at: support@rodigy.com We will respond within 45 days as required by law.

EU/EEA Residents (GDPR):

  • Right to data portability
  • Right to restrict processing
  • Right to object to processing based on legitimate interests
  • Right to lodge a complaint with your local supervisory authority

9. DO NOT SELL OR SHARE MY PERSONAL INFORMATION

Rodigy does not sell your personal information to third parties for monetary consideration.

We may share certain data with advertising partners (such as Google) for cross-context behavioral advertising. California residents may opt out of this sharing by:

  • Emailing us at: support@rodigy.com with subject line "CCPA Opt-Out Request"
  • Using the opt-out tools listed in Section 4 above

10. DATA SECURITY

We implement industry-standard security measures to protect your personal information:

  • SSL/TLS encryption for all data transmitted to and from our site
  • PCI-DSS compliant payment processing via Shopify Payments
  • Access controls limiting employee access to personal data
  • Regular security assessments and monitoring

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

11. CHILDREN'S PRIVACY

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our site after changes constitutes acceptance of the updated policy.

14. CONTACT US

Rodigy 219 Frederica St, Owensboro, KY 42301, USA Email: support@rodigy.com Phone: +1 364-542-6482 Response Time: Within 2 business days